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For Reception staff

Active Signposting and Care Navigation E-Consultation – 17/07/2020 & 20/07/2020 & 28-29/09/2020 & 14/09/2020

If you have any new frontline staff or you have not attended before, please email to book a place. Please indicate the delegate’s name, job role, NHS email address, and the preferred session.  


Expired Events

Mental Health For Admin Staff and Receptionist

This course aims to introduce particular understanding and increase skills in dealing with patients with mental health illness. It will discuss real situations facing staff every day in this environment building on resilience in the workplace and helping staff to see the valuable role they play in this setting. Please click here to see more information and venues.

Active Signposting and Care Navigation E-Consultation – 03/03/2020 & 04/03/2020 & 21/03/2020 & 04/05/2020

As part of the PiP Access and Demand service, all member practice reception and clerical staff are required to receive training in care navigation and signposting.

There are two sessions being offered on 3rd March, from 9.30 – 12.30 and 13.30 – 16.30 at Imperial College Health Centre.

There are still spaces left for the two sessions on 4th March, from 9.30 – 12.30 and 13.30 – 16.30 at CLH.

There is one new session being offered on 21st March, from 9.30 – 12.30 at Victoria Medical Centre.

There are the two sessions on 4th May, from 9.30 – 12.30 and 13.30 – 16.30 at CLH.

If you have't attended the previous sessions or you are a new front-line staff please email (for the attention of Training Hub) and indicate the time of the session you wish to attend.

This training is designed for the reception teams and can be undertaken either individually or as a whole team.