Out of Hospital (OOH)

CLH manages the Out of Hospitals Service contract which provides a variety of services to patients. 

18 services are now available in a convenient, primary care setting. 'Primary care' is the service and treatment you receive from your local GP. If you already receive any of these services and treatments in a hospital setting, this will save you the trip, because you can now get the care you need in a nearby GP surgery or hub. 

Which 18 new Local Services are now available?

  • ABPM or Ambulatory Blood Pressure Monitoring (When your blood pressure is tested every 30 minutes for 24 hours)
  • Phlebotomy (blood tests)
  • Case Finding, Care Planning and Case Management (to support patients at high risk of hospital admission or with complex health and social care needs)
  • Coordinate My Care (to support patients with end of life care)
  • Diabetes - High Risk of Diabetes
  • Diabetes - Level 1 (Monitoring)
  • Diabetes - Level 2 (Initiation of Insulin)
  • ECG (Electrocardiogram)
  • Homeless people specialist services
  • Mental health (common complex problems)
  • Mental health (serious)
  • Near Patient Monitoring (for patients who take specific high risk medicines and need frequent blood tests and monitoring)
  • Ring Pessary (a device inserted into the vagina to hold the uterus or other pelvic organs in place)
  • Spirometry testing (a breathing test to help diagnose and monitor certain lung conditions)
  • Warfarin Monitoring (a medicine that stops blood clotting)
  • Warfarin Advanced Monitoring (a medicine that stops blood clotting)
  • Weekend and evening GP access
  • Wound care

The care you receive will be regulated and provided by well-trained experts. You will be referred to receive the service either at your own GP surgery, or at another surgery nearby. This means you will always receive a consistently high quality of care from the most appropriate provider.

With your explicit and informed consent, the practice you are referred to will be able to access your NHS patient record to help them provide you with the best possible care. You will not need to explain to the GP or nurse treating you about any pre-existing conditions, allergies, mental health troubles, prior medication, or any other relevant details, unless you feel a particular need to do so, because they will have this information available.

The data you share with NHS and social care services is used to plan, manage, and deliver your care. It is also used to research new treatments and identify health trends, so we can improve services for everyone. Find out more here about how data sharing works and how you can give or refuse consent.

If you would like to know more or think this scheme may be right for you, please inquire at your registered GP practice.

Weekend and evening GP access 

The extended hours service offers GP and practice nurse appointments from 6.30pm-8pm on Monday to Friday, and from 8am–8pm on Saturdays and Sundays, to patients that are registered or resident in the Central London CCG area. Provision of the service is shared across three sites: the Connaught Square PracticePimlico Health at the Marven and the Westbourne Green Surgery.

Please visit our Extended Hours Service page for more information. 

Patient Experience Survey

The Patient Experience Survey has been rolled out to OOH services in our member practices, giving all patients the opportunity to leave feedback on their care and treatment. The feedback gathered through the Patient Experience Survey is being used in CLH and our member practices to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.

Your feedback is important to us as it helps us to improve our services for you and other patients. If you have recently attended an OOH appointment in:

  1.      North Locality - Crompton Medical Centre, Third Floor practice, Lisson Grove Health Centre, Lanark Medical Centre, Little Venice Medical Centre, Padington Green Health Centre, Randolph Surgery, St John's Wood Medical Practice, Wellington Health Centre or Woodfield Road Surgery. Please tell us what you think.

  2.      Central Locality - Cavendish Health Centre, Connaught Square Practice, Covent Garden Medical Centre, Crawford Street Surgery, Fitzrovia Medical Centre, Great Chapel Street Medical Centre, Marylebone Health Centre, Mayfair Medical Centre, Newton Medical Centre, Soho Square General Practice, Soho Square Surgery or Westbourne Green Surgery. Please tell us what you think.

  3.      South Locality - Dr Muir's Practice, Dr Shakarchi's Practice, Belgravia Surgery, Imperial College Health Centre, King's College Health Centre, Millbank Medical Centre, Pimlico Health @ The Marven, The Doctor Hickey Surgery, or Victoria Medical Centre. Please tell us what you think.

Patient Experience Survey Feedback

Please see feedback from patients for practices in the North  Locality.

Please see feedback from patients for practices in the Central Locality.

Please see feedback from patients for practices in the South Locality.