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NHS app


Across Central London the NHS are encouraging everyone to sign up for the NHS App – a simple and secure way to access a range of NHS services on a smartphone or tablet.

You can use the NHS App to:

  • check your symptoms
  • book appointments
  • order repeat prescriptions
  • view your GP medical records
  • do an online consultation using econsult to tell us about your symptoms. A member of GP staff will reply to you with next steps
  • view your hospital medical record, including hospital appointments, letters, investigations and results


View your hospital health records

An additional feature available to Central London patients using the NHS App is access to your hospital health records including:

  • letters and discharge summaries
  • results of scans and tests
  • past and future appointments

The ability to see your hospital records is provided by the Care Information Exchange (CIE) programme, which uses a system called Patients Know Best. Your GP practice will let you know when it is available to you.

You will find information in your Care Information Exchange record from participating hospitals where you receive care. This includes Charing Cross, Chelsea and Westminster, Hammersmith, Hillingdon, Mount Vernon, Queen Charlotte's and Chelsea, St Mary's, Western Eye, and West Middlesex hospitals.

You can find more information about the Care Information Exchange on its website.

You may already have access to your GP record via patient online access: this will be unaffected and can also be accessed through the NHS App. However, it will not contain all the additional information that the Care Information Exchange will be able to provide from your hospital records.


Getting started with NHS login

To register for the NHS App and activate your personal health record use the following steps.

The NHS app is owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. To use it you must be aged 13 and over and registered with a GP surgery in England. You can also access NHS App services from the browser on your desktop or laptop computer.




What the NHS App does

Use the NHS App to:

  • get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it
  • order repeat prescriptions - see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
  • book appointments - search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
  • get health advice - search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you
  • view your medical record - securely access your GP medical record, to see information like your allergies and your current and past medicines
  • register your organ donation decision - choose to donate some or all of your organs and check your registered decision
  • find out how the NHS uses your data - choose if data from your health records is shared for research and planning


Other services in the NHS App available to patients in Central London
  • consult a GP or health professional through an online form and get a reply (see our page on eConsult online consultations for more information)
  • access health services on behalf of someone you care for
  • view your hospital and other healthcare appointments (currently available for the following hospitals: St Mary’s, Charing Cross, Hammersmith, Chelsea & Westminster)
  • view useful links your doctor or health professional has shared with you


Keeping your data secure

After you download the app, you will need to set up an NHS login and prove who you are. The app then securely connects to information from your GP surgery.

If your device supports fingerprint detection or facial recognition, you can use it to log in to the NHS App each time, instead of using a password and security code.


Please remember the NHS app is not same as the NHS COVID-19 app.

To find out what NHS login is, how to set one up and where you can use it. 

What is NHS login?

NHS login lets you access a variety of digital health and care websites and apps with just one email address and password.

What you need to set up an NHS login

You will need:

  • an email address
  • a UK mobile phone number
What you need to do

NHS will send you an email containing a link. Select this link to confirm your email address. Then return to the website or app you want to access and enter your NHS login email address and password. Here, you will be asked to give your mobile phone number.

A 6-digit security code will be sent by text message to your mobile phone. You will be asked to enter this code to continue. A security code will be needed to log in every time, unless you select ‘remember this device and stop sending security codes’.

Right now, you cannot set up NHS login without a mobile phone. NHS are working on this and hope to offer a solution to users who do not own a mobile phone in the future.

Additional information

To access some websites and apps, you may need to provide some additional information to prove who you are. This is so we can connect you to your NHS record and protect your health information.

This may include your:

  • date of birth
  • NHS number
  • name
  • postcode
Where you can use NHS login

NHS login can be used on any website or app that shows the NHS login button.

Clicking this button will let you log into or create an account with the website or app you visit.

Visit the NHS login webpage for a full list of websites and apps that allow you to use NHS login.


For more information, technical support, general advice and known system issues please visit NHS login help centre

Please following this step-by-step process making sure you add details as accurately as possible.

Step 1 – Log into the NHS App from your smart phone using your NHS Login details


Step 2 – To start connecting to the Care Information Exchange please click on “View your health records”. Then select “Track your health"


Step 3 – Click on the “Continue” button to access the Care Information Exchange.


Step 4 – Agree to share your NHS login information with the Care Information Exchange.


Step 5 – Complete the Care Information Exchange (Patients Know Best) registration form which includes setting up your password and security question. (Note: if you already have an account, you can just enter your password.)


Step 6 – You have now arrived in the Care Information Exchange where you will be able to review your sharing settings


Step 7 – When you see the screen below you will know that your registration is complete. Welcome to the Care Information Exchange!

Once registered, you will be taken to the area of the Care Information Exchange you selected to go to from the NHS App. A welcome email will be sent to your email address.