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New Roles in your GP Surgery

New professional roles are coming into your GP surgery. 

Here are some of the newer roles that have been introduced to the NHS to improve access for patients and to ease workload pressures.

Care Navigators in General Practice

The Care Navigators help you and the GP Practice by:

  • Helping to create a care plan tailored to your needs and goals.
  • Booking and coordinating your appointments.
  • Referring you to the services identified in your care plan.
  • Being a single contact point for all of your referral, care plan and co-ordination queries.
  • Assisting you to better maintain and improve your health and well being.
  • Checking in with you regularly to see how you are getting on and providing encouragement.
  • Extra support to those who feel their health is declining and need help to improve or maintain it.
  • Assistance for anyone who is struggling to co-ordinate care for themselves/someone they care for.
Clinical Pharmacists in General Practice

Clinical Pharmacists provide specialist medication expertise and help support patients to manage long term conditions through medicine optimisation and improve patient care by increasing communication between general practice, community and hospital pharmacy.

The Clinical Pharmacy Service provides: 

  • Chronic disease management and clinical medication reviews to proactively manage patients with complex poly pharmacy.
  • Primary support for general practice staff with regards to prescription and medication queries.
  • Support with acute prescription requests, medicines reconciliation on transfer of care and systems for safer prescribing,
  • Providing expertise in clinical medicines advice while addressing both public and social care needs of the patient.
  • Clinical leadership on medicine optimisation 
  • Quality improvement
  • Support practices with community integration and hospital pharmacy to improve patient outcomes, ensure better access to healthcare and help manage workload.
  • Improving the quality of care and operational efficiencies.
First contact practitioner (physiotherapist) for Musculoskeletal services (FCP)

FCPs are qualified, autonomous clinical practitioners who can assess, diagnose, treat and  discharge a person without a medical referral.

An FCP is an experienced, senior physiotherapist who will:

  • Provide a 20 minute telephone/video assessment for patients with a musculoskeletal related issue and diagnose what is happening
  • Give expert advice on how best to manage a patient’s condition
  • Recommend exercises and other approaches for self-management
  • Refer patients on to specialist services if necessary
  • Refer patients back to the GP if the issue is found not to be musculoskeletal
Social prescribing link workers in General Practice

Social Prescriber link workers help to reduce health inequalities by supporting people to unpick complex issues affecting their wellbeing. They enable people to have more control over their lives, develop skills and give their time to others, through involvement in community groups.

It is estimated around a fifth of visits to a GP are linked to problems in people’s lives such as loneliness, debt, housing issues, work, relationships and unemployment. The Social Prescriber role will help support people who go to see their GP often with social, emotional or practical needs, where a prescription for medication often doesn’t help. Social Prescribers talk to the patients who are referred to them, and find out what help or support they need; from money worries and relationship difficulties, to counselling and social groups to tackle loneliness and isolation.