Patients & Services

CLH offer the following services: the Care Coordination Service, Primary Care Plus, the Community Independence Service, the Community Dermatology Service, Out Of Hospital Services and Extended Hours. 

CLH will be introducing clinical pharmacists at some of our member practices later in the year. They will provide specialist medication expertise and help support patients to manage long term conditions through medicine optimisation. 

Care Coordination Service

What is the Care Co-ordination Service (CCS)?

The Care Co-ordination Service will give extra support to those that need it the most. The CCS will work with you to make a plan for your future care that will centre on your goals for your health and well-being as well as what actions you can take to achieve them. We can then work as a team to support you to complete your actions.

The Care Co-ordination Service will help you and the GP Practice by:

  • Helping to create a care plan tailored to your needs and goals
  • Booking and co-ordinating your appointments
  • Referring you to the services identified in your care plan
  • Being a single contact point for all of your referral, care plan and co-ordination queries
  • Assisting you in better maintaining and improving your health and wellbeing
  • Checking in with you regularly to see how you are getting on and providing encouragement
  • Extra support those who feel their health is getting worse and needs help to improve or maintain it
  • Assistance for anyone who is struggling to co-ordinate care for themselves/someone they care for

Who is eligible for this service?

All patients can access CCS to assist them in booking referral appointments. Extra support through proactive care will be provided to:

  • Anyone over the age of 65 years
  • Anyone over the age of 18 who has one or more long-term condition
  • Anyone whose clinician agrees they would benefit from the service

 How can I get the extra support through CCS?

There are two ways:

  1. Your Practice will contact you as they think you might benefit from the extra help. It will be your decision whether you want to accept the support they offer
  2. Ask your GP about the service and discover whether it can be offered to you

If you would like to find out more about this service you can contact us on 0333 200 1234 or email 


Community Independence Service

What is the Community Independence Service (CIS)? 

CIS delivers unplanned care to patients via two pathways:

  • Rapid Response: for urgent help to support acute illness in the community when it is safe and appropriate to do so (response within 2 hours with input for up to 5 days).
  • Rehabilitation and reablement (offered for up to 6 weeks). Rehabilitation provides physical and occupational therapies for housebound people to enable them to achieve functional goals and improve their independence. Reablement services are provided in the home to help a person gain confidence and re-learn the skills to carry out daily activities and practical tasks.
  • The CIS Liaison service also works within A&E departments and pre admission units to determine if people can be better supported at home or by other non- emergency services rather than through hospital admission.

The CIS Partnership

The 3 Borough Community Independence Service - is about integrating care faster and more thoroughly by drawing on the talents and experience of all in health and social care across the tri-borough to provide the best service for patients.

  • London Central and West Unscheduled Care Collaborative
  • Central London Healthcare
  • London Medical Associates – West London GP Federation
  • Central and North West London NHS Foundation Trust
  • West London Mental Health NHS Trust
  • Local Authorities in the City of Westminster, Kensington & Chelsea and Hammersmith and Fulham.

Please see further details hereEmail: 

Our Single point of referral number is 0300 033 0333. 


Community Dermatology Service

The Community Dermatology Service triages all adult dermatology referrals (except 2 week waits) into both the GPsWI service and the acute service. CLH manage and operate the contract. The service is available on Thursdays from Lisson Grove Health Centre and Millbank Medical Centre. Your General Practitioner will refer you to this service if appropriate. Please see the following attachments for more information:

Please select the condition to see the community dermatology guidelines on: acne vulgaris, actinic, alopecia, angioedema, atopic eczema, benign skin lesions, bowens disease, emollients, generalised pruritus, genital dermatology, hand eczema, hyperhidrosis, keratoacanthoma, leg ulcers, lipoma, molluscum contagiosum, Moles, onychodystrophy, psoriasis, rosacea, scabies, urticaria and viral warts.


Out of Hospitals Service

CLH manages the Out of Hospitals Service contract which provides a variety of services to patients including phlebotomy, spirometry, anti-coagulation and many more. These services are provided to patients at our member practices. 



Extended Hours

The extended hours service offers GP and practice nurse appointments from 6.30pm-8pm on Monday to Friday, and from 8am–8pm on Saturdays and Sundays, to patients that are registered or resident in the Central London CCG area. Provision of the service is shared across three sites: the Connaught Square Practice, Pimlico Health at the Marven and the Westbourne Green Surgery.