Nolan 7 Principles of Public Life

To deliver our vision and values and deliver our patient engagement pledges we as an organisation we are committed to the Nolan 7 principles of public life. The table below describes what those principles are, what they mean and how we as an organisation uphold those principles:

PrincipleMeaningHow we will uphold

Holders of public office should act solely in terms of the public interest.

  • We are not for profit Community Interest Company with real public engagement

Holders of public office must avoid placing themselves under any obligation to people or organisations that might try inappropriately to influence them in their work. They should not act or take decisions in order to gain financial or material benefits for themselves, their family, or their friends. They must declare and resolve any interests or relationships.

  • Conflict of interests logged
  • Conflict of interest policy
  • Challenge and re-visit our membership
  • Whistleblowing procedures

Holders of public office must act and take decisions impartially, fairly and on merit, using the best evidence and without discrimination or bias.

  • We seek and implement the views of members

Holders of public office are accountable to the public for their decisions and actions and must submit themselves to the scrutiny of the public unless there are clear and lawful reasons for doing so.

  • Patient involvement
  • Public Website
  • Management decisions ratified by the Board

Holders of public office should act and take decisions in an open and transparent manner. Information should not be withheld from the public unless there are clear and lawful reasons for so doing.

  • Board of Directors meetings are public
  • Patient representation at the meeting
  • Freedom of information acts can be submitted
  • Articles of association
  • CIC public accounts
  • Real engagement with patients and member practices

Holders of public office should be truthful.

  • Accounts are subject to an annual independent auditor process
  • DBS checks undertaken
  • Regular AGM's are held with member practices to agree/discuss further plans

Holders of public office should exhibit these principles in their own behaviour. They should actively promote and robustly support the principles and be willing to challenge poor behaviour whenever it occurs.

  • Complaints policy
  • Quality and safety committee