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Central London Healthcare is committed to providing a high standard of patient care and places a high priority on the handling of complaints. The organisation recognises that feedback is a valuable aid to improve the services we provide. 


If you have any comments or are not satisfied with a service provided by Central London Healthcare, please contact us on 0207 535 8300 or


How to make a formal complaint

A complaint must be made within 12 months. Written complaints should be sent to:

Managing Director
Central London Healthcare
1b Harewood Row

Or emailed to: 


How we will deal with your complaint

We will acknowledge your complaint within 2 working days using the method of contact you have specified on your complaint letter and we will aim to provide you with a full written response in no more than 21 working days unless a different timescale has been previously agreed with you.

We may contact you to discuss your concerns further. We may be able to resolve some problems by telephone, but others may need a detailed investigation and of course the Managing Director is happy to meet directly with patients where this may be seen as beneficial to the patient.


What if you are dissatisfied with the response

If you are not satisfied with the response, you have the right to take the complaint to the Health Service Ombudsman. The Ombudsman is independent of government and the NHS. You can write to the Ombudsman at:

The Parliamentary and Health Service Ombudsman
Millbank Tower

Telephone: 0345 015 4033


Helpful Contact Details

If you need support with making your complaint you can contact the NHS Complaints Advocacy Service. The NHS Complaints Advocacy Service is a free independent service that provides advocacy support to people who wish to make a complaint against the service received from the NHS.

Telephone: 0300 330 5454
Fax: 0845 337 3066